Refund policy

Refund Policy

Last updated: July 16, 2026

Because RevLab products are personalized and made specifically from each customer’s uploaded photo and order details, we generally cannot accept returns or exchanges for change of mind.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item is damaged, defective, incorrectly made, or different from what you ordered, contact us within 30 days of delivery at contact.revlab@gmail.com.

Include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and problem

After reviewing your request, we may offer a replacement or refund. Depending on the issue, we may ask you to return the original item.

Do not send an item back without contacting us first. If a return is required, we will provide the return address, a return shipping label, and instructions. RevLab will cover return shipping for approved damaged, defective, or incorrect orders.

Personalized products

Because every RevLab product is custom-made, we cannot accept returns, refunds, or exchanges for:

  • Changing your mind after ordering
  • Accidentally ordering the wrong product
  • Uploading the wrong image
  • Providing incorrect customization details
  • Disliking details that were accurately created from the submitted photo
  • Minor differences in color, positioning, cropping, or appearance caused by screens, materials, or the production process

This does not affect refunds or replacements for products that arrive damaged, defective, incorrect, or materially different from the order.

Photo quality

Customers are responsible for uploading a clear and usable photo. Dark, blurry, cropped, obstructed, or low-resolution images may affect the finished design.

We may contact you if your image cannot reasonably be used. If we do not receive a response, production and delivery may be delayed.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order.

We may be able to make changes or cancel the order before design or production begins. Once work has started on a personalized product, the order cannot normally be changed or cancelled.

Sale items and gift cards

Gift cards cannot be returned or refunded. Custom products purchased during a sale remain subject to the personalized-product rules above.

Shipping delays

Delivery dates are estimates. If we cannot ship your order within the promised timeframe, we will contact you and give you the option to accept the delay or cancel the unshipped order for a full refund. This reflects the FTC’s requirements for delayed online orders.

Refunds

We will notify you after reviewing your request and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at contact.revlab@gmail.com.

Contact us

For questions about returns, replacements, cancellations, or refunds, contact:

Email: contact.revlab@gmail.com